Privacy Policy
How we protect and handle your personal information
Last Updated: January 15, 2025
Introduction
At Lelamont, we understand that your privacy matters. When you trust us to create personalized flower arrangements for your special moments, you're also trusting us with your personal information. This policy explains exactly how we collect, use, and protect that information – because transparency is just as important to us as creating beautiful bouquets.
Our business is built on personal connections and understanding what makes each client unique. This means we need to gather some information about you, your preferences, and your delivery needs. We take this responsibility seriously and follow all applicable Azerbaijan privacy laws while maintaining international best practices.
Information We Collect
Personal Details You Share With Us
When you place an order or contact us for consultations, we collect information that helps us serve you better. This includes your name, phone number, email address, and delivery locations throughout Azerbaijan. We also gather details about your flower preferences, color choices, and any specific requests for your arrangements.
- Contact information (name, phone, email)
- Delivery addresses in Shamakhi and surrounding areas
- Flower preferences and style choices
- Occasion details and special instructions
- Payment information (processed securely through our payment partners)
Website Usage Information
Like most businesses, we automatically collect certain technical information when you visit our website. This helps us understand how our site is performing and where we can make improvements. We use cookies and similar technologies to remember your preferences and provide a better browsing experience.
We use essential cookies for website functionality and optional cookies for analytics. You can control these through your browser settings, though some features may not work properly if you disable all cookies.
How We Use Your Information
Every piece of information we collect serves a specific purpose in helping us create and deliver your perfect floral arrangements. We don't collect data just for the sake of having it – everything we gather directly supports our ability to serve you better.
- Creating and fulfilling your custom flower orders according to your specific preferences and delivery requirements
- Communicating with you about your orders, including confirmations, updates, and delivery notifications
- Processing payments securely through our trusted payment processing partners
- Improving our services based on feedback and usage patterns we observe
- Sending you updates about new flower varieties or seasonal arrangements (only if you've opted in)
We never sell your personal information to third parties. Your data stays within our business ecosystem and with trusted service providers who help us deliver our services.
Your Privacy Rights
Under Azerbaijan privacy laws, you have several rights regarding your personal information. We believe these rights are important, and we've made it easy for you to exercise them.
What You Can Request
- Access to all personal information we have about you
- Corrections to any inaccurate or incomplete data
- Deletion of your personal information (with some limitations for business records)
- Copies of your data in a portable format
- Restrictions on how we process your information
To exercise any of these rights, simply contact us using the information at the bottom of this policy. We'll respond to your request within 30 days and won't charge you for reasonable requests.
Data Security and Protection
Protecting your information is something we take very seriously. We've implemented multiple layers of security to keep your data safe, both in our digital systems and in our physical business operations.
Technical Security Measures
Our website uses SSL encryption to protect information transmitted between your browser and our servers. We store customer data on secure servers with regular backups and access controls. Payment information is processed through PCI-compliant payment processors, so we never store your full credit card details.
Physical Security
Our business location in Shamakhi maintains secure storage for any physical customer records. Access to customer information is limited to staff members who need it to fulfill orders and provide customer service.
Information Sharing
We only share your information when it's necessary to provide our services or when required by law. This isn't about selling your data – it's about working with trusted partners who help us deliver beautiful flowers to your door.
- Delivery partners who need addresses and contact information to complete deliveries
- Payment processors who handle transaction security (they never get more information than needed)
- Our flower suppliers when specific sourcing is required for custom arrangements
- Legal authorities if required by Azerbaijan law or court orders
All our partners are bound by strict confidentiality agreements and are only allowed to use your information for the specific services they provide to us.
Data Retention
We keep your information only as long as we need it to provide services and meet legal requirements. For most customer data, this means we retain information for three years after your last order, which helps us with warranty issues and allows us to provide better service if you return as a customer.
Retention Periods
- Order information: 3 years for customer service and business records
- Payment data: As required by financial regulations (we don't store full card numbers)
- Marketing preferences: Until you unsubscribe or request deletion
- Website analytics: 2 years for business improvement purposes
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our business practices or legal requirements. When we make significant changes, we'll notify existing customers by email and post the updated policy on our website with a new effective date.
Minor updates that don't affect your rights or how we handle your information will be posted directly to our website. We encourage you to review this policy periodically to stay informed about how we're protecting your information.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: [email protected]
Phone: +994558703639
Address: Mirzefeteli, ev 9 Mirzə
Fətəli Axundov
Shamakhi, Azerbaijan
We respond to privacy inquiries within 48 hours during business days.